Frequently Asked Questions

Q: Is my child eligible for transportation?

A: The Board’s distance criteria for eligibility is as follows:

 Peel District School Board

Dufferin-Peel Catholic District School Board

Transportation eligibility information is available at http://businfo.stopr.ca

Q: Is transportation provided from daycare or babysitter locations?

A: Yes, transportation may be provided subject to the following:

Should an alternate address, within the attendance area, be downloaded for a student, transportation would be provided, subject to the following criteria:
• Primary address must be within the same attendance area
• Alternate address meets the eligibility criteria for that grade level
• That the address is consistent 5 days a week
Therefore, transportation may be provided from one address in the morning and an alternate address in the afternoon as long the above criteria is met.

Q: Is transportation provided for students with medical conditions?
A: Yes, provided that a Request for Medical Transportation form (TFL006) is completed, through the school to the Transportation Department, from a qualified MD, which identifies the medical condition and specifically identifies that transportation is a requirement.
PLEASE NOTE: Specific to asthma, transportation will only be provided in circumstances where the MD has advised, in writing, that the student suffers from asthma, requires transportation, and is subject to restricted physical activity (ie. No participation in Phys. Ed.)

Q: Where is my child’s bus stop and what time will they be picked up and dropped off?
A: All bus run information is available at your child’s school effective the week prior to the commencement of school or visit www.stopr.ca to “student login”.

Q: If I don’t like my child’s bus stop, can it be changed?
A: Requests for changes to bus stops are accepted and will be reviewed only with respect to safety and/or efficiency issues at the bus stop location. No changes to bus stops are considered during the first six weeks of school. Centralized bus stops are used, so it should be understood that students will be required to walk a limited distance to and from the bus stop. Requests for bus stop adjustments to accommodate parent/caregiver health issues or convenience will not be considered.

Q: If my child is not eligible for transportation, may I purchase transportation service from the Board?
A: No, the Ministry of Education prohibits Boards from charging fees for transportation service.

Q: I have enrolled my children in the school at school year start. Is transportation available immediately?

A: No. It may be up to a period of two weeks before transportation for your child is in place. Please be prepared to provide access to and from school for your child for up to two weeks.

Q: I have enrolled my child in a school which is not their designated school of attendance. Is transportation provided?
A: No. Transportation services are not provided for any students attending schools other than their designated school of attendance.

Q: My child is not eligible for transportation according to Board policy. Are there any other options available to me?
A: Yes. You may apply for a courtesy seat on an existing bus to your school through the “Courtesy Seat” policy. Applications are to be made at the school after the first 4 weeks of school and successful applicants may commence riding the bus in mid-October after they have been assigned by Student Transportation. Please be aware that this privilege is subject to change each year, and contingent upon availability, your child may not have transportation for the full school year, and will be reassessed each September.

Q: Who is responsible for my child’s safety prior to boarding the bus and after disembarking from the bus?

A: The parent or caregiver is responsible for the student until they board the bus and after they disembark from the bus.

Q: My child is in kindergarten. Are there any special provisions for kindergarten students?
A: Yes. Kindergarten is a half day or full day program. Kindergarten students being returned by bus at noon or at the end of the school day will not be permitted to exit the bus unless the appropriate parent or caregiver is present to meet them at their bus stop. Kindergarten students who are not met will be returned to their school and the parent/caregiver will need to make their own arrangements to pick them up there. This protocol also applies to grade one students for Dufferin-Peel only.

Q: If the weather is bad, how do I know if buses are cancelled?
A: Bus cancellation information is provided to a significant number of media outlets, and is generally communicated by 6 AM. Specific information regarding this will be provided to you in early November.